Turnaround of a professional services firm
Turned a 35% deficit into a surplus, retained 100% of clients, raised morale.
‘We’ve come to learn that you always deliver’
EXECUTIVE DIRECTOR, LEADING LIFE SCIENCES BUSINESS
Our primary clients are small to mid-market businesses in the life sciences, financial and business services sectors.
Turned a 35% deficit into a surplus, retained 100% of clients, raised morale.
Approach:
• Appointed as Interim Director for one year to lead the turnaround efforts
• Set a new strategic direction to re-position the firm in the marketplace
• Restructured to reduce costs, grow revenues and improve service
Outcome:
• Delivered a budget surplus
• Secured 33% more new business and raised margins
• Retained 100% of clients
• Avoided redundancies and dramatically increased staff engagement
• Improved budget forecasting, sales effectiveness and workload planning
Grew projected income by £3m and gross profit by £1.35m, doubling expected annual revenue for lagging service lines.
• Grew the sales pipeline
• Secured a valuable, exclusive marketing deal
• Sourced an attractive acquisition target and strategic alliance partners
Saved £385,000 per year (over 30%).
Approach:
Our Partners:
• Evaluated the current charges
• Novated the landline contract to a more favourable arrangement
• Re-negotiated the mobile charges with a major provider
• Used a bespoke portal to rationalise mobile assets and manage tariffs
Outcome:
• The NHS Trust saved £385,000 per year (over 30%)
• Our partners now manage the mobile contracts and complete estate evaluation and bespoke reports, allowing the Trust to prepare for and manage the tender process and validate tariffs
Collectively worth millions of pounds in savings.
'The hallmarks were integrity, effort and much success.'
DIRECTOR, £20M PREMIER MEMBERSHIP
ADVISORY FIRM
'It was a homerun from the first meeting.'
CEO, £100M FINANCIAL SERVICES
OUTSOURCING FIRM
'Our Interim VP of Operations was fantastic - utterly professional with a terrific work ethic.'
CEO, €100M+ MEDTECH COMPANY
'LXA provided invaluable support for our strategy, business plan and pitch, enabling us to win crucial endorsements and hit our milestones.'
CEO, TECHNOLOGY STARTUP